Terms and Conditions

GENERAL TERMS AND CONDITIONS NECTARIST

1. The seller

The web store www.nectarist.be is owned by the company Pro-Polis BVBA with registered offices in 2800 Mechelen, Pareipoelstraat 76. "Nectarist" is the (registered) commercial name of this company.

Ondernemingsnummer: BE0643.730.404
Bank account number: BE62 0689 0403 3761

2. Application

By submitting the online order, the customer agrees to these terms and conditions.

Together with these terms and conditions, you agree not to place fraudulent or false orders. If we have placed such an order, we are entitled to cancel the order and inform the relevant government authorities.

3. Prices

The prices listed on the website are in euros, including VAT, excluding shipping costs. Payment costs are not charged.

Nectarist cannot be held responsible for price indications that are obviously incorrect, for example as a result of obvious input, typesetting or printing errors.

4. Shipping costs

The shipping costs are calculated by the web shop based on the weight of your order.

The shop makes an estimate of the shipping costs. We try to make this as accurate as possible. If we notice during packing that the set shipping costs are not realistic, we will contact the buyer within 48 hours and the extra shipping costs will be charged via an adjusted invoice.

5. Order Confirmation - Stock Management

After you have sent your order, you will receive an automatically generated e-mail with the confirmation of your order.

If a mistake has crept into our stock system and an item is no longer in stock, you will be informed within 3 working days.

6. Payment

An order is paid immediately via internet banking.

7. Shipping - right of withdrawal - returns

You have the right to withdraw from the sales contract and/or to return the delivered articles without penalty or explanation within 14 calendar days following the conclusion of the contract or the delivery of the products.

The shipping costs for the return of all articles shall be borne by the buyer.

The purchase amount will be refunded as soon as we have the returned articles back in our possession. It goes without saying that these items are unopened and in the original packaging.

This does not apply to articles with a discount or articles on order.

If the order included free shipping, the shipping costs will be deducted from the refund.

If a package was not picked up in time at a collection point and is returned to us, you can pick it up at our depot in Aalst. If we have to send it back, the new shipping costs will be charged.

8. Risk of shipment

With standard shipping the costs of loss, theft or damage of the goods are to be borne by the buyer.

In case of insured shipping, the costs of loss, theft or damage of the goods are to be borne by Nectarist. 

Glass will not be shipped unless on pallet or at your own risk.

9. Quality

The colors in the pictures may vary slightly. The settings and quality of your monitor also have an influence.

Nectarist is not responsible for any defects in the articles offered on the site. In such cases Nectarist will contact the relevant manufacturer.

10. Complaints

All remarks concerning the invoice or the delivered goods must be made known to Nectarist within 8 calendar days via email: [email protected]. 

11. Disputes

All legal relations between Nectarist and the customer are governed by Belgian law, regardless of the country from which the order is placed. In the event of a dispute, only the courts of Mechelen are competent.

12. Sale of bee colonies and queens

When purchasing bee colonies and queens, Nectarist gives an indication of the delivery period. This is an estimate that is made on the basis of a cultivation schedule, which can be adjusted for various reasons (such as weather conditions, health of bee colonies, ...).